Genghis

Video: Customer-Driven Markets
(RSS readers: click here to view the video) A huge shout-out of thanks to Sean Bohan who recorded this session that I facilitated at the July, 2008 VRM workshop. Topics: What are "markets?" What are the different types of markets?...

Tweet Emotion
"I'm now connecting with people I haven't talked to in 20 years. Well, I'm still not talking to them, but at least now I know what they had for breakfast." - Overheard, regarding Twitter (N.B. I saw this flash by...

Other Perspectives
A few other folks sharing their thoughts on Oracle Openworld (#oow08): Paul Greenberg (has nine posts and counting up so far) Josh Weinberger Denis Pombriant Oliver Marks Larry Dignan Michael Krigsman Dennis Howlett Lauren McKay Barney Beal Related: Early oow08...

1000 Miles To Go For The Enterprise And True Customer Relationships
As noted in my earlier post, spent the last two days up at Oracle OpenWorld, mainly focusing on how they were presenting their offerings that are being hung under the "Social CRM" banner. First, the pragmatic bits. Oracle still has...

In The Stream
Was up at Oracle OpenWorld (#oow08) for the last couple of days. They had HUGE video walls that were pulling comments from one of the social networking systems they had in place for the event. Very reminiscent of what we...

Connect / Reflect
(N.B. This post originally appeared on March 12, 2007. But it completely recaptures where things are today, with all sorts of thoughts from Mobilize, BlogWorldExpo and Oracle OpenWorld mashing and spiraling wonderfully in my brain.) -- Tara gets asked: "How...

Mobilization
Off to Mobilize today. Seeya there. GigaOm's next-generation mobile conference, Mobilize is a one-day conference designed to bring to you the future of the broadband mobile web. Using the existing industry as a platform, we will examine emerging ideas and...

Study Results: Online Communities and Business
Francois Gossieaux from Beeline Labs, along with Deloitte and the Society for New Communications Research, has done some great research on how organizations are using online communities in both the business-to-business (b2b) and business-to-consumer (b2c) contexts (some nonprofits were included...

The Social Marketing Construct
Jon Gatrell and Sheryl Altschuler have just put out a great e-book called The Social Marketing Construct. Check it out. (RSS readers: Click here to view) View SlideShare presentation (tags: marketing socialmedia)

BlogWorldExpo and Mobilize Pocket Guides
Two pocket guides for events this week. Get 'em! Click on the icons to get the guides. They're tuned for iPhone and mobile, and you can also get a widget for your blog, if you're so inclined. BlogWorldExpo The first...